Returns & Refund Policy
We keep this simple. Every Sentry Provisions order is covered by a 60-day money-back guarantee, and every filter carries a lifetime warranty against defects. Below is exactly how returns, cancellations, refunds, and warranty claims work — no fine print that takes back what the guarantee promises.
The 60-Day Guarantee
You have 60 days from the day your order is delivered to decide it's not for you. No reason required. If you want to return it, you'll receive a full refund of the purchase price — and there are no restocking fees, ever.
To keep things running smoothly:
- Start the return through our Contact page before mailing anything, and we'll send you the return address and simple instructions. Packages sent without contacting us first can get lost between warehouses, so please reach out first.
- Include your order number (your confirmation email works as proof of purchase).
- Send back the kit and its included accessories in their packaging where possible.
Return postage is the one cost we ask you to cover, unless the item arrived damaged, defective, or wasn't what you ordered — in those cases we cover it.
Refund Processing
Once your return arrives, we'll process the refund to your original payment method within 5 business days and email you a confirmation. Depending on your bank or card issuer, it can take a few additional business days to appear on your statement. If it's been more than 10 business days since our confirmation and nothing has posted, check with your bank first, then contact us and we'll chase it down.
Order Cancellations
Changed your mind right after ordering? Contact us within 24 hours of placing the order and we'll cancel it for a full refund at no charge. After that window your order may already be packed or on a truck — if it has shipped, no problem: keep the 60-day guarantee in your back pocket and return it when it arrives.
Damaged or Defective on Arrival
If your order shows up damaged or something's missing, let us know within 7 days of delivery through the Contact page. A couple of clear photos of the item and packaging help us make it right fastest. You choose the fix:
- A free replacement shipped at our cost, or
- A full refund.
Lifetime Warranty
Past the 60-day window, every SENTRY filter remains covered for life against defects in materials and workmanship. If a product fails under normal use, we'll replace it free — just contact us with your order number and a description or photo of the issue.
The warranty covers defects. It doesn't cover normal wear, a filter that has simply reached the end of its rated capacity, or damage from misuse (freezing with water inside, disassembly, and the like).
Lost, Delayed, or Misdelivered Packages
If tracking stalls or a package goes missing, contact us — we'll open a trace with the carrier and work it out with you rather than leave you refreshing a tracking page. For packages marked delivered but not received, please check with household members and neighbors first, then reach out within 7 days.
Incorrect Shipping Address
Please double-check your address at checkout. If you spot a mistake, contact us within 24 hours and we'll correct it before the label prints. If a package is returned to us as undeliverable because of an address error at checkout, we'll reship it to the corrected address — we just ask you to cover the actual cost of the new postage, or you can opt for a refund of the purchase price instead.
Questions & Policy Updates
We may update this policy from time to time; the version on this page at the time of your order is the one that applies to it. If anything here is unclear, reach out through our Contact page — a real person replies within one business day.